Effective Date: 01-07-2025
At BharatBillBooks, we strive to provide excellent products and services. This Refund Policy outlines the circumstances under which refunds may be granted for our products and services.
Please read this policy carefully to understand your rights and our procedures regarding refunds.
1. Eligibility
Refundable Items
- Cloud Subscriptions only
- Requests within 7 calendar days of initial purchase
- Requires proof of dissatisfaction (e.g., feature non-performance)
Non-Refundable Items
- Lifetime Validity Software
- Offline Software
- Renewal payments for Cloud Subscriptions
2. Refund Process
Request Submission
Submit your refund request to:
support@bharatbillbooks.com
Include the following information:
- Order ID
- Reason for refund + supporting evidence
Review & Approval
- Requests reviewed within 5 business days
- May require a support call to resolve issues first
Processing
- Approved refunds processed in 20–30 business days
- Amount credited to the original payment method (excluding transaction fees)
3. Non-Qualifying Scenarios
Refunds will be denied in the following circumstances:
- Request exceeds 7 days from purchase date
- User fails to cooperate with troubleshooting efforts
- Software misuse (e.g., violating terms of service)
- Bulk or custom license purchases
- Refunds requested for non-refundable products
4. Contact Information
Refund Escalations
For escalated refund inquiries, contact:
refunds@bharatbillbooks.com
We strive to respond to all escalations within 48 business hours.
Important Notes
- All times mentioned are in business days (Monday-Friday, excluding public holidays)
- Include your order ID in all communications
- Refund processing time may vary based on your financial institution
- Transaction fees are non-refundable
Frequently Asked Questions
Q: How long does the refund review process take?
A: We typically review refund requests within 5 business days. During peak times, it may take slightly longer.
Q: Why are renewal payments non-refundable?
A: Renewal payments maintain ongoing service access. We provide reminders before renewal and a grace period to cancel.
Q: What qualifies as "proof of dissatisfaction"?
A: This includes screenshots demonstrating feature non-performance, error messages, or detailed descriptions of issues preventing product use.
Q: Can I get a refund for offline software?
A: No, offline software purchases are non-refundable as they involve permanent license activation.